Terms and Conditions

Last Updated: March 10, 2025

Welcome to Update Life (https://updatelife.in). These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with our website and services operated by Update Life (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our website and purchasing any products. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Service.

1. Definitions and Interpretation

1.1 Definitions

In these Terms and Conditions, unless the context otherwise requires:

• “Update Life”, “we”, “us”, or “our” refers to the business operated under the name Update Life with its website at updatelife.in
• “Customer”, “you”, or “your” refers to any person or entity purchasing products from Update Life
• “Products” means artificial jewelry, imitation jewelry, fashion jewelry, and related accessories sold through our website
• “Retail Customer” means individual customers purchasing products for personal use
• “Wholesale Customer” means registered businesses purchasing products in bulk quantities for resale
• “Reseller” means individuals or businesses enrolled in our reseller program
• “Website” means updatelife.in and all associated subdomains
• “Order” means your request to purchase Products from us
• “Account” means the user account created by you on our Website

2. General Terms

2.1 Acceptance of Terms

By accessing and placing an order with Update Life, you confirm that you are in agreement with and bound by these Terms and Conditions. These Terms apply to the entire website and any correspondence via email or other methods of communication between us.

2.2 Age Requirement

You must be at least 18 years of age to use our Service and purchase products. By using this website and agreeing to these Terms, you warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

2.3 Business Registration

Update Life is registered and operates in India. Our principal place of business is located in Gujarat, India. All transactions are governed by Indian law.

2.4 Modification of Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any significant changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

3. User Accounts

3.1 Account Creation

To access certain features of our Service, including placing orders and tracking shipments, you may be required to create an account. When creating an account, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms.

3.2 Account Types

Update Life offers different types of accounts:

• Retail Account: For individual customers purchasing products for personal use
• Wholesale Account: For registered businesses purchasing in bulk (requires business verification)
• Reseller Account: For individuals enrolled in our reseller program (subject to approval)

3.3 Account Security

You are responsible for safeguarding the password and any activities or actions under your account. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.4 Account Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms and Conditions
• Fraudulent activity or suspected fraud
• Providing false or misleading information
• Engaging in activities that harm Update Life or other users
• Violation of applicable laws or regulations

4. Products and Services

4.1 Product Descriptions

We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device’s display of colors accurately reflects the actual product color. All product descriptions, images, and specifications are provided for general information only.

4.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices and availability are subject to change without notice. In the event that a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to refuse or cancel any orders placed for that product.

4.3 Product Categories

Our products include but are not limited to:

• Bangles and Bracelets
• Necklaces and Jewellery Sets
• Earrings
• Rings
• Mangalsutra
• Pendants and Chains
• Nose Pins
• Anklets
• Other fashion jewelry accessories

4.4 Material Disclosure

All jewelry sold on Update Life is artificial/imitation jewelry made from materials including but not limited to brass, copper alloys, artificial stones, cubic zirconia, glass, resin, and various plating materials (gold-plated, silver-plated, etc.). None of our products contain real gold, diamonds, precious stones, or other precious metals unless explicitly specified in the product description.

4.5 Product Images

Product photographs are for illustrative purposes only. Actual products may vary slightly in color, size, and design due to:

• Photography lighting and device screen variations
• Handcrafted nature of products
• Natural variations in plating and finishing
• Manufacturing batch differences

4.6 Customization Services

Where customization is offered, all custom orders are final and non-returnable. Customization timelines will be communicated at the time of order. We reserve the right to refuse customization requests that are not feasible or violate our policies.

5. Pricing and Payment

5.1 Pricing

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already placed.

5.2 Price Tiers

Customer Type	Pricing Structure	Minimum Order
Retail Customer	Standard retail pricing	No minimum
Wholesale Customer	Bulk discounted pricing	As per product category
Reseller	Special reseller rates	As per agreement

5.3 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, RuPay)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
• Cash on Delivery (COD) – subject to eligibility and order value limits
• Bank Transfer (for wholesale and bulk orders)

5.4 Payment Processing

Payment must be made in full at the time of placing your order unless otherwise agreed in writing for wholesale customers. We use third-party payment gateways to process payments securely. We do not store your complete credit card information on our servers.

5.5 Failed Payments

If your payment fails or is declined, your order will not be processed. We are not responsible for delays or failed orders due to payment issues. You may attempt to resubmit your payment or contact our customer service for assistance.

5.6 Price Matching

Update Life does not offer price matching with other retailers or our own previous prices. Discounts and promotional offers cannot be combined unless explicitly stated.

6. Orders and Order Acceptance

6.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the products subject to these Terms. All orders are subject to acceptance by Update Life. We reserve the right to refuse any order at our discretion.

6.2 Order Confirmation

After placing an order, you will receive an email acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Acceptance occurs when we dispatch the products to you and send a shipping confirmation email.

6.3 Order Accuracy

It is your responsibility to ensure that all order details (including shipping address, contact information, product selection, size, and quantity) are accurate at the time of placing the order. We are not responsible for delays or non-delivery caused by incorrect information provided by you.

6.4 Order Cancellation by Update Life

We reserve the right to cancel any order in the following circumstances:

• Product is out of stock or unavailable
• Pricing or product information error
• Suspected fraudulent transaction
• Unable to verify payment information
• Delivery address is unserviceable
• Any other reasonable grounds

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within 7-10 business days.

6.5 Order Cancellation by Customer

Retail customers may cancel orders before dispatch by contacting customer service. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to our Returns Policy (see Section 8).

6.6 Order Modifications

Order modifications (change of product, size, quantity, or shipping address) can only be made before the order is dispatched. Please contact customer service immediately if you need to modify your order. We cannot guarantee that modification requests will be accommodated.

7. Shipping and Delivery

7.1 Shipping Coverage

We currently ship to addresses within India only. We do not ship internationally at this time. We reserve the right to restrict shipping to certain areas based on operational constraints.

7.2 Shipping Methods and Timeframes

Standard delivery timeframes:

• Metro Cities: 3-5 business days
• Tier 1 & 2 Cities: 4-7 business days
• Tier 3 Cities & Rural Areas: 7-10 business days
• Remote Locations: 10-15 business days

These are estimated timeframes and not guaranteed delivery dates. Actual delivery times may vary based on location, courier availability, and other factors beyond our control.

7.3 Shipping Charges

• Free Shipping: On prepaid orders above ₹1,000
• Standard Shipping: Charges vary by location and order value (calculated at checkout)
• Cash on Delivery: Additional COD charges may apply
• Express Shipping: Available for select pin codes at additional cost

7.4 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can track your order through our website or the courier partner’s tracking portal.

7.5 Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the order will be returned to us, and you may be responsible for return shipping charges and re-delivery charges for resending the order.

7.6 Undelivered Packages

Packages returned to us due to incorrect address, customer unavailability, or refusal to accept delivery may be subject to a restocking fee and will not qualify for free return shipping.

7.7 Delivery Confirmation

Upon delivery, please inspect the package before signing the delivery receipt. If the package appears damaged or tampered with, note this on the delivery receipt and contact us immediately. Acceptance of delivery without noting damage may affect your ability to claim for damaged goods.

7.8 Force Majeure – Shipping Delays

We are not liable for delays in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, civil unrest, government restrictions, courier delays, or other force majeure events.

8. Returns, Exchanges, and Refunds

8.1 Return Eligibility

We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:

• Return request made within 7 days of delivery
• Product is unused, unworn, and in original condition
• Original packaging, tags, and labels are intact
• Product is not damaged, altered, or customized
• Proof of purchase (invoice) is provided

8.2 Non-Returnable Items

The following items are not eligible for return:

• Earrings and nose pins (for hygiene reasons)
• Customized or personalized jewelry
• Products marked as “Final Sale” or “Non-Returnable”
• Products purchased during special promotional events (unless defective)
• Products damaged due to misuse or negligence
• Products without original packaging and tags

8.3 Return Process

1. Contact our customer service at care@updatelife.in within 7 days of delivery
2. Provide your order number, reason for return, and photos of the product (if defective/damaged)
3. Receive return authorization and instructions from our team
4. Pack the product securely in original packaging
5. Ship the product to our return address (provided upon authorization)
6. Once we receive and inspect the product, refund will be processed

8.4 Return Shipping

Return Reason	Return Shipping Cost
Defective or damaged product	Borne by Update Life
Wrong product delivered	Borne by Update Life
Change of mind / didn’t like	Borne by customer
Ordered wrong size/item	Borne by customer

8.5 Exchanges

We offer exchanges for size or color variations subject to availability. To request an exchange:

• Contact customer service within 7 days of delivery
• Exchange is subject to product availability
• Original product must be returned in eligible condition
• Exchange shipping charges may apply

8.6 Refund Processing

Once your return is received and inspected, we will send you an email notification. If approved:

• Prepaid Orders: Refund to original payment method within 7-10 business days
• COD Orders: Refund via bank transfer (provide bank details) within 10-15 business days
• Store Credit: Available upon request, issued immediately after approval

8.7 Partial Returns

For orders with multiple items, partial returns are accepted. Refund will be processed for the returned items only. If the partial return reduces the order value below the free shipping threshold, applicable shipping charges may be deducted from the refund.

8.8 Defective or Damaged Products

If you receive a defective or damaged product:

• Report the issue within 48 hours of delivery with photos/video evidence
• We will arrange for replacement or full refund including shipping costs
• Return shipping will be covered by Update Life

9. Wholesale and Reseller Terms

9.1 Wholesale Account Registration

To qualify for a wholesale account, you must:

• Provide valid business registration documents (GST certificate, business license, etc.)
• Submit a completed wholesale application form
• Provide business references (if requested)
• Agree to minimum order requirements
• Meet our creditworthiness criteria (for credit terms)

9.2 Wholesale Pricing and Discounts

Wholesale pricing is available only to approved wholesale accounts. Discount tiers are based on:

• Order quantity and value
• Product category
• Payment terms (prepaid vs. credit)
• Customer loyalty and order history

Wholesale prices are subject to change and may vary by product. Current pricing will be provided upon request and confirmed at the time of order.

9.3 Minimum Order Quantities (MOQ)

Wholesale orders must meet minimum order requirements which vary by product category. MOQ information is available in the wholesale section or upon request to our wholesale team.

9.4 Payment Terms for Wholesale

• New Wholesale Customers: 100% advance payment required
• Established Customers: Credit terms available upon approval (NET 30 or NET 45)
• Large Orders: Partial advance payment with balance on delivery may be arranged

9.5 Reseller Program

Our reseller program allows individuals and businesses to sell Update Life products. Reseller benefits include:

• Special reseller pricing (between retail and wholesale)
• Marketing materials and product images
• Dedicated reseller support
• Dropshipping support (where applicable)
• Regular product updates and trend information

9.6 Reseller Obligations

As a reseller, you agree to:

• Not sell Update Life products below our recommended retail prices without permission
• Accurately represent products using our approved descriptions and images
• Not make false claims about product materials or value
• Provide good customer service to your end customers
• Not sell products to other resellers or wholesalers
• Comply with all applicable laws regarding jewelry sales

9.7 Termination of Wholesale/Reseller Accounts

We reserve the right to terminate wholesale or reseller accounts for:

• Violation of terms and conditions
• Non-payment or payment delays
• Fraudulent activity
• Misrepresentation of products
• Violation of pricing policies
• Any other breach of agreement

10. Intellectual Property Rights

10.1 Ownership

All content on the Update Life website, including but not limited to text, graphics, logos, images, product descriptions, photographs, designs, and software, is the property of Update Life or its content suppliers and is protected by Indian and international intellectual property laws.

10.2 Trademarks

The Update Life name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Update Life. You may not use such marks without our prior written permission.

10.3 Permitted Use

You may view and download content from our website for personal, non-commercial use only. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify or create derivative works from our content
• Use our content for commercial purposes without a licensing agreement
• Remove copyright or proprietary notices from our content
• Use automated systems to scrape or download website content

10.4 Reseller Use of Images

Approved resellers may use Update Life product images for the purpose of selling our products, subject to:

• Using images only for products actively available in their reseller account
• Not altering, modifying, or removing watermarks from images
• Properly attributing products to Update Life when required
• Discontinuing use if reseller status is terminated

10.5 User-Generated Content

If you submit reviews, comments, photos, or other content to our website, you grant Update Life a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for marketing and promotional purposes.

11. User Conduct and Prohibited Activities

11.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Engage in fraudulent activity
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

11.2 Prohibited Transactions

The following are strictly prohibited:

• Using stolen credit cards or fraudulent payment methods
• Creating multiple accounts to abuse promotions or discounts
• Reselling retail purchases at wholesale quantities without authorization
• Purchasing products for unlawful purposes
• Misrepresenting your identity or affiliation

11.3 Reviews and Feedback

We welcome customer reviews and feedback. However, reviews must be:

• Based on genuine purchase and experience
• Honest and not misleading
• Respectful and free from offensive language
• Relevant to the product being reviewed
• Free from promotional content or spam

We reserve the right to remove reviews that violate these guidelines.

12. Privacy and Data Protection

12.1 Privacy Policy

Your use of our Service is also governed by our Privacy Policy, which can be found at updatelife.in/privacy-policy. By using our Service, you consent to the collection and use of your information as described in the Privacy Policy.

12.2 Information Collection

We collect information necessary to process your orders, including:

• Personal identification information (name, email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through payment gateways)
• Order history and preferences
• Website usage data

12.3 Information Use

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Send promotional emails (if you opt-in)
• Improve our products and services
• Prevent fraud and enhance security
• Comply with legal obligations

12.4 Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Shipping and logistics partners (to deliver your orders)
• Payment processors (to process transactions)
• Service providers assisting our business operations
• Law enforcement or regulatory authorities (when legally required)

12.5 Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Disclaimers and Limitations of Liability

13.1 Product Disclaimer

13.2 “As Is” Basis

Our Service and all products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.3 No Warranty

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Products will meet all your expectations or requirements
• Product images exactly match the actual products
• Plating or finishes will last indefinitely
• Products will be suitable for all skin types or allergen-free

13.4 Limitation of Liability

To the maximum extent permitted by law, Update Life and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from use or inability to use our products or services
• Damages resulting from unauthorized access to your data
• Any other damages arising from your use of our Service

Our total liability to you for any claim arising from your use of our Service shall not exceed the amount you paid for the product giving rise to the claim.

13.5 Allergies and Skin Sensitivities

Our jewelry products may contain materials that cause allergic reactions in some individuals. We are not liable for allergic reactions, skin sensitivities, or irritations caused by wearing our products. If you have known allergies to metals or materials, please check product descriptions carefully before purchasing.

13.6 Plating and Finish Durability

Plating (gold-plated, silver-plated, etc.) and finishes on artificial jewelry may wear off over time depending on usage, care, exposure to chemicals, moisture, and other factors. We do not guarantee the permanence of plating or finishes and are not liable for normal wear and tear.

14. Indemnification

You agree to defend, indemnify, and hold harmless Update Life and its affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

• Your violation of these Terms and Conditions
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Your use or misuse of our products or services
• Any content you submit or transmit through our Service
• Any fraudulent or illegal activity on your part

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Gujarat, India.

15.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of our Service, the parties agree to first attempt to resolve the dispute through good-faith negotiations.

15.3 Arbitration

If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Gujarat, India, and the language of arbitration shall be English.

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive the right to participate in a class action lawsuit or class-wide arbitration.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Update Life regarding your use of our Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. A waiver of any provision of these Terms must be in writing and signed by an authorized representative of Update Life.

16.4 Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms at our sole discretion without restriction.

16.5 Force Majeure

Update Life shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16.6 Relationship of Parties

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Update Life. You have no authority to bind Update Life in any respect.

16.7 Headings

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

16.8 Survival

The following sections shall survive termination of these Terms: Intellectual Property Rights, Disclaimers and Limitations of Liability, Indemnification, Governing Law and Dispute Resolution, and any other provisions that by their nature should survive termination.

17. Contact Information

18. Acknowledgment

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Update Life – Your Trusted Partner for Quality Artificial Jewelry
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