Shipping Policy
📦 Shipping Coverage & Delivery Areas
Pan-India Delivery
Update Life is proud to offer nationwide delivery across all states and union territories of India. Whether you’re in bustling metro cities, tier 2/3 cities, or remote rural areas, we strive to deliver our beautiful artificial jewellery to your doorstep. Browse our complete jewellery collection and enjoy reliable delivery anywhere in India.
International Shipping
⚠️ International Shipping Policy
Retail Customers: We currently do NOT offer international shipping for retail orders. All retail orders must be shipped to Indian addresses only.
Wholesale Customers: YES, we CAN arrange international shipping for bulk/wholesale orders. Contact our wholesale team at +91 78598 50075 or support@updatelife.in to discuss international wholesale shipping arrangements.
⏰ Delivery Timeframes
Delivery timeframes are calculated from the dispatch date, not the order date. Standard delivery across India:
| Location Type | Examples | Delivery Time |
|---|---|---|
| Metro Cities | Mumbai, Delhi NCR, Bangalore, Chennai, Kolkata, Hyderabad | 3-5 business days |
| Tier 1 Cities | Jaipur, Lucknow, Chandigarh, Kochi, Nagpur, Indore | 4-6 business days |
| Tier 2 & 3 Cities | Smaller cities, district headquarters, towns | 5-7 business days |
| Remote/Rural Areas | Villages, remote locations | 7-15 business days |
📌 Important Note
These are estimated timeframes, not guaranteed delivery dates. Actual delivery may vary based on courier availability, holidays, weather, and other factors. Visit our contact page for delivery queries.
💰 Shipping Charges & Free Shipping
🎉 Free Shipping on Orders Above ₹2,000
All prepaid orders with a total value of ₹2,000 or more qualify for FREE shipping across India. This applies to both retail and wholesale orders. Start shopping now!
Standard Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹499 | ₹80 – ₹100 |
| ₹499 – ₹999 | ₹60 – ₹90 |
| ₹2,000 and above | FREE |
💡 Pro Tip
Add items to reach ₹2,000 and unlock FREE shipping! Explore our latest collections.
📍 Order Tracking
Once your order is dispatched, you will receive:
- Tracking ID via email and SMS
- Courier Partner Details
- Expected Delivery Date
Where to Track
- Login to updatelife.in and view order status
- Visit courier partner’s website with tracking ID
- Click tracking link in email/SMS
- Contact customer support for assistance
📦 Packaging & Product Safety
Our Packaging Process
We ensure safe delivery with careful packaging:
- Individual Wrapping: Each jewellery piece wrapped in protective bubble wrap
- White Box Packaging: Items placed in simple white boxes for protection
- Bubble Wrap Protection: Additional bubble wrap padding to prevent damage during transit
- Tamper-Proof Sealing: Secure sealing for safe delivery
- Documentation: GST invoice and product information included
⚠️ CRITICAL: Parcel Opening Video Required!
WE SHARE A PARCEL PACKING VIDEO WITH YOU: Before dispatch, we record a video of your order being carefully packed. This proves the product was in perfect condition when it left our warehouse.
YOU MUST RECORD A PARCEL OPENING VIDEO: This is MANDATORY for all orders! Without an opening video, we CANNOT process any claims for damaged products, missing items, or quality issues.
How to Record Your Opening Video:
- Start Before Opening: Begin recording BEFORE unwrapping. Show all sides of the sealed parcel with the shipping label visible.
- No Edits or Cuts: Record in one continuous shot – no pauses, no edits. Keep recording until the product is fully visible.
- Clear & Visible: Ensure good lighting. Show the product, invoice, and packaging clearly.
- Inspect the Product: Show the item from all angles. If anything is wrong (missing, damaged, wrong item), highlight it in the video.
Note: A valid unboxing video is MANDATORY for processing claims. Requests without proper video evidence will NOT be accepted.
↩️ Return & Exchange Policy
⚠️ Returns ONLY for Specific Cases
Return/Exchange is available ONLY in the following cases:
- ✅ Damaged product received (with video proof)
- ✅ Wrong/different product delivered (with video proof)
NO Returns for Other Reasons:
- ❌ “I don’t like it” or “Changed my mind”
- ❌ Personal preference or style choice
- ❌ Wrong size ordered by customer
- ❌ Color expectations not met
Return Requirements
- Return/Exchange available for selected products only – check product page
- Request within 7 days of delivery
- Unpacking video is MANDATORY – without this, returns NOT accepted
- Items must be unused and unwashed (hygiene reasons)
- Must have original packaging and tags
- Items without original tags NOT accepted
- Customized products CANNOT be returned or exchanged
📸 Parcel Opening Video – Quick Guidelines:
- Start Before Opening: Begin recording before unwrapping
- No Edits: One continuous shot – no pauses
- Clear & Visible: Good lighting, show product clearly
- Inspect: Show all angles, highlight any issues
Note: Valid unboxing video is mandatory for processing claims.
Return Process
- Contact us within 48 hours: +91 78598 50075 or support@updatelife.in
- Provide order number and unboxing video
- Our team reviews within 24-48 hours
- If approved, return product in original condition
- If pickup unavailable, self-ship the product
- Return/Exchange charges may apply case-by-case
For complete details, visit our Return Policy page or FAQ section.
Need Help with Your Delivery?
Our customer support team is here to assist with all shipping and delivery queries
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Response Time: Within 24 business hours
Related Policies
Learn more about our other policies for a complete shopping experience